My Kenmore washer stopped spinning with a wet load of towels in it. Sears couldn't come out for five days! I have two messy little boys! Kaiser was able to come within the hour. In under an hour, he replaced the leaking water pump and the clutch. For $194.50, my washer will last another 15 years! Sears would have charged me $129.50 just to show up.
Pros: Inexpensive, fast, professional
Cons: None
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