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Castle Dental-Stassney front desk has poor customer service! - Review by citysearch c | Castle Dental

Castle Dental

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Castle Dental-Stassney front desk has poor customer service! 10/14/2009

Citysearch User Provided by Partner
I went in for a regular check up and cleaning. During my cleaning the hygienist rated my teeth saying I would need deep cleaning and the doctor double checked saying the hygienist made it seem worse than it actually was. Then I get a bill from my exam=over $100. I was livid, I was never notified of a procedure not covered by my insurance, I called my insurance and called the dentist office and of course the dentist blames the insurance Co. that they cover what they want when they want. The insurance Co. backs me up and says it is clear what is covered and they mail an EOB directly to the dentist and to me as well. The dentist was supposed to look it over and file an adjustment claim. After receiving another bill from the dentist, I call and they claim they never received the letter from my insurance, nothing in my file or even that I had spoken to them regarding this issue (I had been fighting for months now). I also tried to obtain from my file & destroy the statement saying I would b more
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