they don't answer there phones. horrible time trying to contact a human. spent over twenty minutes trying get a loner phone while the crappy phone they sold me was being repaired via there service plan. they never make it right. i was told by the geek squad that i didn't qualify for a loner phone. although it says it on the contract. so i actually believed them. also the germantown cell phone department is extremely incompetent. don't go.
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