My wife brought in a bracelet with one simple request...fix a broken clasp. After being told ten times they don't normally work on sterling silver, they said they would be happy to fix it. They didn't have the replacement clasp in stock, and ordering it would take about a week. Two weeks later we stopped by and went through the whole process again...they didn't have the part, would have to order it, they don't normally work on sterling, etc. We should have walked then, but gave them another chance...and another...and another. Six weeks later we have received no phone call, no update, no bracelet. I'm willing to let them keep the money we paid upfront, just to get the bracelet back...and avoid being treated in such a condescending manner. I'm going to stop by this morning to get the bracelet...repaired or not. Stay tuned...
Pros: Good example of how NOT to treat customers
Cons: They're still in business
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