My mother passed away and we sat shiva the first week in Sept. A friend very generously arranged a credit for food from Edmart. When the person from Edmart called they tried very hard to talk me out of ordering food. I told them I would like to have a hot brisket dinner for 8 people for the next evening. The next day I called and they told me there was no such order. I called back twice and finally a friend called and re-ordered the dinner. We asked if they had string beans or any green vegetable to include with the dinner we were told no. It took several phone calls to get directions to my home which has been in the same place for 40 years! That afternoon we received a delivery and promptly refrigerated it. At dinner time we took out the ""brisket"" to warm it and found it was not brisket at all but an entire tray of string beans! I got on the phone with Edmart ( remember they told me they don't have string beans) and they insisted on sending the hot brisket dinner. By this time the family was getting ready to eat and services would begin shortly. The women I spoke to insisted she would deliver hot brisket and have it there on time. She called me four more times to get directions to my house. Obviously they don't have a computer or GPS. She got lost getting to my house. The brisket finally arrived and it was NOT a hot brisket in gravy but dried up brisket as if they took the already sliced brisket that is used for deli sandwiches and microwaved it. It was like trying to eat beef jerky!!. It was so awful we threw it away. \r
I dealt with 3 different delis that week. Edmart's was without a doubt the worst service, the most unprofessional, and the worst brisket ever. All the woman from Edmart kept saying to me was ""please don't call me stupid, please don't call me stupid."" each time she called again for directions. I never did call her stupid. I waited till shiva was over and wrote this review. People- stick with Gourmet Again. Gourmet Again could not have done a better job than they did. They were wonderful. Losing a loved one is stressfull enough, but EDMART just added to my stress. they really don't deserve the one star i gave them, but i was require to rate them. the rating should be minus 10!
more