Trying to get a straight answer should be considered knightly quest worthy of King Arthour's court when dealing with company on a local or national basis. \r
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The geek squad tries to sell a duplicate warranty(ies),that is almost identical to the manufacturer (lap top computor) services and software. If a question is asked beyond the Q-card rhelm there is an attempt to baffle you with BS. Credibility is a real issue here! Reminds me of Uncle Buck's used car lot, typical of a yankee trader- (buyer beware).\r
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Plastic pleasantries are run a muck here. With the loss of Circuit City, these issues appear to have multiplied. I believe it is a cultural issue that is practiced companywide. This is based multiple visits to various locations where a comperable competitor was not available. \r
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This should be considered a strict cash and carry event with out any expectation of any meaningful post customer service. \r
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Lord help you, if you buy flat screen from here and expect it to be tuned up in a reasonable time frame \r
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I am not a competitor, affiliated with BB nor have I worked for BB. I am someone who became ticked off enough to write this up. \r
Pros: Don't Bet On IT
Cons: bogus and confusing warranties and customer service
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