I received a $100 gift certificate for Christmas. Took my daughter for a facial and she loved the products used, but they were so expensive! I asked for samples to let her use before I paid all that money. The guy said no, but after a few minutes of discussion he excused himself, came back in with a "sample" package that he "found" in the back. I know he was trying to be helpful, but when I got home there was a message on my answering machine that "you were seen walking out with a trial package that costs $35, and you need to come back and pay for it". I was incensed!
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