After visiting Audio Video Planners showrooms, I was truely impressed by the quality of workmanship done there and was sold on the idea of a dedicated home theater. I'll tell you what, the salesman WILL promise you the world, so I signed on the dottted line. Now this is where the fun begins. It starts will them not having the equipment when they say they will. This causes the project not to get started on time and then you wait. After finally getting them to come and install the equipment, I was left with a home theater that barely worked and was nothing like I was promised. After having them come out 3 times after the project was suppose to be done, I still don't have the setup I was promised. Another thing to mention, is you'll have no problem getting a hold of the salesman your working with before the project is signed. But as soon as you need to get the work or service scheduled, you'd be lucky to hear back from the scheduler(BOB). Only way I was able to get a hold of him was to keep calling his work and cell phone daily until he finally answered, because he would never return a call after leaving a message. So after this experience, I would NOT recommend this company to anyone!!!!
Pros: NON
Cons: everything they do
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