Hi, My name is Kevin Ivey. I would like to respond to the complaint from 6-11-2008. We have been operating a very reputable business for 15yrs in the Burlington area. We THRIVE on repeat buyers & referrals because we wouldn't be the sucessful company that we are without our customers. This vehicle was sold to this couple on May,17 2008. We advertised this car on the web for sale because it was very rare, Had never been in an accident, only had 15k Miles with FULL MANUFACTURER WARRANTY w/ROADSIDE ASSISTANCE. But it was a smoker vehicle & WE DID NOT ADVERTISE this one to be a non-smoker. It also had a couple of scratches on the rear bumper. Otherwise, a perfect car. The couple had interest in the vehicle the day after it was live for sale on the web. We told the buyers that it was a nice car but was a prior smoker UP FRONT. They insisted on placing a deposit on this car right away because the vehicle is rare & pricing was lower than competive.They came the next day to see the car but before our detailing process was complete. We NEVER told them that their deposit was not refundable. We would have GLADLY refunded the deposit if they didn't want the car. They WANTED THIS CAR!!! We told the buyers that we would attempt to remove the smoke odor, but it most cases this would only help, but can never be removed to our standards. They didn't have to purchace this car. We even cut a check for $150.00 without them asking to perform Ozone smoke removal process in their home town, in which would have more than covered the cost. We felt that we did everything we could to completely satisfy the couple. They seemed to leave happy & then this pops up on the web. Our 1st in 15yrs. Thanks for Listening!!!
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