We purchased our wood burning stove in September and also bought the optional ""Signature"" program because we thought it would save us some hassle. Couldn't have been more off the mark. The installer arrived just last week (now we're into January) and it turns out the money we paid to make sure everything would be done the ""right"" way was a complete waste of money. The custom hearth pad we ordered was not thick enough for the rear vent to line up to the hole that goes out to the chimney. So the installer had to create spacers to put under it and how our hearth pad looks like it's floating. It looks ridiculous. Prior to going to Enchanted my wife and I had taken measurements and we were surprised when they told us that we didn't need a thicker hearth pad. When we called to have them fix this problem, they said that our option is to hire them back to fix the problem. What?! Also, the Signature program includes obtaining the permit. The process by which this is handled is completely backwards. After our stove was installed we had to wait over a week to get the permit mailed to us. Enchanted has the permit mailed to them and then they turn around mail it to the customer (rather than have it mailed directly to the customer, who has to schedule the inspection anyhow). So here we are in January with temps in the single digits and a brand new stove staring at us that we can't use.
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