Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Enchanted Fireside
|
|
Review by:
citysearch c.
|
|
Review content:
We purchased our wood burning stove in September and also bought the optional ""Signature"" program because we thought it would save us some hassle. Couldn't have been more off the mark. The installer arrived just last week (now we're into January) and it turns out the money we paid to make sure everything would be done the ""right"" way was a complete waste of money. The custom hearth pad we ordered was not thick enough for the rear vent to line up to the hole that goes out to the chimney. So the installer had to create spacers to put under it and how our hearth pad looks like it's floating. It looks ridiculous. Prior to going to Enchanted my wife and I had taken measurements and we were surprised when they told us that we didn't need a thicker hearth pad. When we called to have them fix this problem, they said that our option is to hire them back to fix the problem. What?! Also, the Signature program includes obtaining the permit. The process by which this is handled is completely backwards. After our stove was installed we had to wait over a week to get the permit mailed to us. Enchanted has the permit mailed to them and then they turn around mail it to the customer (rather than have it mailed directly to the customer, who has to schedule the inspection anyhow). So here we are in January with temps in the single digits and a brand new stove staring at us that we can't use.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|