Absolute WORST service I have ever been involved with in over 22 years of car buying. I should have known something wasn't right when I ended up seeing 5 different employees, they pass you off from one to another, and then back again. I've always done business with Ford prior to this and have NEVER been passed around like this. I changed my mind about purchasing this automobile less than 24 hours later and returned the automobile. I then began receiving harassing and threatening phone calls for the next week from the most unprofessional manager Frank. This man not only made multiple threats but was also screaming at me over the phone, demanding that I had to come in immediately to sign bank loan papers. I was initially dumbfounded that someone in sales could still have a job after speaking with customers in this manner. I refused to come in, he then told me fine, we are going to dump the car at your house and leave the keys in the car. Very strong arm tactics, threats, threats of lawsuits. I would NEVER recommend this dealership to anyone and have gone out of my way to tell everyone I work with to stay away from this company. FYI for anyone unfortunate enough to get involved with this company? Unless you sign bank loan papers, you do NOT own that car, no matter how much the manager Frank threatens you. I ended up hiring an attorney and once this dealership finally let me know who had approved my loan (they don't want to tell you, they just want you to sign) the bank stated I do NOT own that car until I sign bank papers, the car dealership papers are worthless until the bank papers are signed. After explaining the situation to the bank they graciously decided not to give me the loan afterall :)
Cons: Everything esp Frank the manager
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