I also had a bad experience with the office staff. I had ordered very expensive glasses from them a couple of years ago and had them stolen. I called in to replace them and someone said they would call me back and never did. I scheduled my check up call through their office and again ordered very expensive frames. They told me that it would be a week turn around and that they would call me when they came in. It has now been a month and I hadn't heard anything. I called them and was told that there was a note in them and that they were there. I asked why noone called me and they didn't know. Friendly Physician and friendly desk help, but there's NO Follow through. I just hope that they are the right lenses etc. and that there are no problems from this point forward. They also don't have much in the form of inexpensive frames. Everything is name brand and very expensive. Most are in the $200 range and higher.
Pros: Very close to home
Cons: Too much hassle
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