I just returned from having dinner at your Surfside location and I can honestly tell you it was the worst dining experience of my life. The execution of the meal from the time we entered the restaurant at 5:40 PM until the time we left at 7:20 PM was unacceptable. \r
\r
When we entered the restaurant there were many empty tables that needed to be cleared. There was no host at the front and it was basically a free for all. \r
\r
We are regulars so we did not even need menus. We placed our drink and food order simultaneously of which there were 3 meal deals and 10 wings. The salads and wings came out in a timely manner then our fun started. After about an hour of being there, we finally asked for a manager who said he would check up on our order. About 10 more minutes went by and he finally came out and said he was working on it. \r
\r
About 7 minutes later our food arrived. While eating, the manager came out and said dessert was on him. Nice effort. Except when our bill came the dessert was on there. The fact the tip was included was a total joke as no service was really provided.\r
\r
I can honestly tell you that we were avid fans of Flanigan's but based on our experience today, I regret to inform you that Flanigan's has been taken off of our dining options forever. It just was not up to par, not even close to a triple bogey.\r
\r
In today's tough economic times, I do not feel that Flanigan's is making an effort to provide the quality and value that it once did.
more