WE ORDERED A VERY EXPENSIVE DOUBLE DOOR BOTTOM FREEZER JENN AIR REFRIGERATOR ALONG WITH OTHER APPLIANCES TOTALING OVER $8000. THE REFRIGERATOR CAME INTO THE HOUSE ALREADY BROKEN, IT FREEZES THE FOOD MORE THAN THE FREEZER ITSELF. IGNORED EMAILS, PHONE CALLS THAT SAY THEY ARE WORKING WITH THE MANUFACTURER. IT HAS BEEN SEVEN WEEKS, THANKSGIVING, CHRISTMAS, NEW YEARS ALL HAVE GONE BY. NO CHRISTMAS DINNER WITH MY FAMILY. HUNDREDS OF DOLLARS WORTH OF FOOD LOST THAT I WILL NEVER RECOVER EVEN THOUGH THEY SAID THEY WOULD CREDIT US BACK THE MONEY. NO LUNCH TO BRING TO WORK FOR SEVEN WEEKS (I AM SO SICK OF SOUP EVERYDAY) AND ONLY ENOUGH FOOD CAN BE BOUGHT TO COOK FOR THAT EVENING'S DINNER. THEY SAY WE HAVE TO WAIT UNTIL THEY GET IT RESOLVED WITH THE MANUFACTURER. HOW IS THAT MY PROBLEM??? THEY WERE GREAT WHEN THEY WERE TAKING THE MONEY. NOT SO GREAT WHEN WE DONT WANT A REFRIGERATOR THAT WAS DELIVERED DEFECTIVE. IT IS NOT OUR PROBLEM ABOUT THE MANUFACTURER. THEY SHOULD HAVE REPLACED THE ITEM IMMEDIATELY. I WANT ALL OF THE MONEY BACK AND WILL PURCHASE MY APPLIANCES ELSEWHERE, ESPECIALLY THE REFRIGERATOR. I SHOULD HAVE CHECKED THEIR REPUTATION BEFORE THIS.........MY MISTAKE. IT SEEMS I AM NOT THE ONLY ONE. I CANNOT BELIEVE HOW BADLY THEY HAVE ACTED. IT ALMOST SEEMS LIKE THEY'VE DONE THIS BEFORE SINCE THEY HAVE HAD NO CONCERN THAT A FAMILY OF FIVE HAS BEEN LIVING WITHOUT A REFRIGERATOR FOR SEVEN WEEKS AND COUNTING. A MORE REPUTABLE BUSINESS WOULD NEVER HAVE HANDLED IT THIS WAY. WE DIDNT SEE THIS COMING BASED ON HOW FRIENDLY THEY WERE WHEN WE WENT IN THERE. I HOPE THIS REVIEW HELPS SOMEONE ELSE NOT TO HAVE TO GO THROUGH WHAT WE HAVE BEEN THROUGH. CANNOT WAIT UNTIL THIS IS OVER.
Pros: Friendly staff
Cons: Defective merchandise and a miserable time trying to get it resolved
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