I purchased a 2008 Passat from this dealership about 6 months ago. This was by far the worst experience I have ever had. They misled me about the history of the vehicle (best to ask for a CarFax). I was told I was purchasing the "manager's" car. In reality they were selling me a previous Enterprise rental car. There were small scratches on the exterior of the vehicle that they promised to fix, in writing. When I picked the car up from the "scratch repairs" it was as if nothing had been done at all. The bumper had a terrible scratch that was to be fixed, to this day that scratch is still there. After setting up a meeting with their GM (because I filed a Better Biz complaint due to their dishonest behavior) I was advised that the bumper would be completely replaced, just to make me happy, I reiterate, the scratch is still on the bumper. While in the meeting with the GM they were replacing one of the pulls on my back window shade, it was missing. I could have replaced this myself given the replacement part, they replaced the wrong one, (I would have assumed that impossible myself but their level of ignorance caught me off guard). That piece is still missing to this day. They gave me some VW gear as a peace offering. I asked them to order a large hoodie for me, they had me drive all the way there to pick up the XXL one that they ordered. The list goes on and on. You should be able to find the full breakdown of my complaint on the Better Biz site if you are interested. I am actually driving all the way to Carolina VW on Independence to avoid these people. Take my advice and do the same.
Pros: Location, Facilities, Easy To Neg Price
Cons: Management, Follow-up On Written Promises, Customer Focus, Vehicle Techs,
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