11:00 am mid-week, the place is empty but for one other customer inside and one on the patio. I drive by and decide I really ought to try this place that was so well reviewed by the Times (tells us much about the Times, as we shall see...), so I stop in, it's pretty pretentious, but it's on par with this neighborhood and order three entree items to get a sense of the place - as I really miss the Weiner Factory and am dying to find a replacement, but that's another story. So they give me my drink cup and I sit at an inside in plain view of the order taker and the cook. At five minutes and ten minutes I make polite ""what's up"" eye contact with the order taker and other staffers because I don't want to be rude and ask why it's taking so long, and they look back at me but don't react in any way, just the usuall deer in the headlights you get from the dopes that work in food service. Finally at about fifteen I walk the ten feet to the counter and ask what the hell is up because by this point I'm pretty angry and it turns out that my ticket is hanging right in front of the clueless cook but he's doing nothing but staring off into space. So everyone promises to get very busy with my order and by the way it will all be free but food never tastes good when you have to swallow this much idiocy along with it, so I get a full refund and go somewhere where they act like they want my business. The bottom line is - it doesn't matter how good the food is supposed to be when you can't actually get any of it. And the pretentiousness factor is way too high for me - so I haven't gone back.
Pros: Can't think of a one.
Cons: Truly contemptuous of their clientele.
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