I made an appointment three weeks in advance for Moshi Moshi. It was going to be a first appointment. I had an important event I was attending so I sheduled in advance. Two days before my appointment they called to cancel saying the stylist had a family emergency. I called back expecting to be squeezed in with someone else who was covering for the stylist. They offered me a Friday appointment which I could not do because of work. I let her know I had an important event. She said they could squeeze me in with a trainee to do my color but they could not do my cut. I told her this wouldn't work for me. Out of nowhere she says ""well I am sorry you can't understand the stylist father is dying that you were sheduled with."" I had no idea what the emergency was and she dropped that snide comment on me. THen she hung up on me. I called her back and told her that I thought she was being very unprofessional. A proper salon would offer coverage for the poor girl who is out. Besides for all I knew she was out with a sick child and she tries to lay the guilt trip on me about the girl's dad dying and then hangs up on me. I asked to speak to a manager when I called back and the girl who hung up on me said she was the manager. SCARY. I had no idea about the stylist who was out and what her problem was. Her co-workers could have handled this situation in a more professional manner. So, I was turned off this salon before I ever got to try it. RUDE STAFF. Will cancel on you at the last minute.
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