When I was looking for a place to make two award plaques for a national watershed research conference, a friend suggested Personal Touch. My embarrassing problem was that it was a Wednesday afternoon and the conference on watersheds began on Sunday. I was certain that I would have to pay double for a rush job. But from the moment I walked into the engraving house I was greeted by Mary, the very friendly manager who treated me like a long lost friend. She took me on a tour of wall displays and I decided on black marble with silver lettering. When Mary asked when I needed the job I gulped and told her ?by Saturday. The conference is on Sunday.? Somehow, she wasn?t surprised; perhaps she was accustomed to clients coming in wanting jobs done ?yesterday.? She opened her price catalog and quoted me a most reasonable price, not a penny more for the rush job. She said to come in Friday at noon and I would be able to pick up my plaques. \r
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When I arrived at the store on Friday, I was astounded by the professionalism of the plaques. She had used special type and had perfectly placed a picture of Longs Peak, viewable from the conference location, at the top of the engraved area. I rushed home to show them to my wife. She caught an error immediately. The word ?watersheds? was singular instead of plural. I quickly pulled out my original copy and discovered that the mistake was my fault, not that of Personal Touch! I rushed back and asked if it was possible that Mary could add an ?s? on the end of watershed? Mary said that it would be easier to redo the job and if I would come back at 6 pm I would have them back, corrected. I have never had such amazing service and professionalism, all at such a reasonable price. Awesome! You deserve ten stars for the way you treat your customers. I?ll order all my future engravings at Personal Touch.
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