We live in Brooklyn Heights and try to be big supporters of our neighborhood businesses. We were thrilled to stumble upon Superfine and excited to bring my in-laws to the restaurant for Sunday brunch. Equally exciting is the fact that they take brunch reservations so we were fans even before the first bite.\r
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We got to the restaurant about 15 minutes early and were greeted by a very nice hostess wearing a very hot cashmere hat. She sat us almost immediately and things were off to a great start. Our server was a nice hipster with an infectious smile and enough enthusiasm to make him charming but not so much that we felt like we were in a theme park restaurant. We ordered, our food came, we ate and it was delicious. We ordered desert, the bill came and then the wheels came off the car!\r
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As soon as we signed the credit card receipt (I was still drinking my coffee and we still had a bottle of water on the table) the manager (a tall thin guy with curly-ish hair) came over and told us that the next reservation was there and that we needed to get up. Can you believe that someone would be so tacky as to actually come over while we were still sitting and to say something like that. We hadn't even been there for an hour and were told to literally get up!\r
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We communicated our frustration to the hostess and she offered some type of lame excuse about the art fair and their being busy and overbooked, blah blah blah. She also offered to buy us a round of drinks as a peace offering. NO THANKS! \r
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I think this restaurant has a lot going for it and am glad it's around but I think the management should re-think their customer service strategy and/or get a freakin' clue. It's not rocket science, it's common sense! You don't do that. . .EVER!\r
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Not sure we'll go back but try it. The food is good. The atmosphere is cool. The manager IS A JACK.....!
Pros: Food
Cons: Management
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