I have been a customer with them for about 2 years now and every time I call for just a simple question I am treated very rudely and most often hung up on. I find it hard to believe that the handful of times I have called over the past 2 years that they their always just having a bad day. They have quoted ""they can do whatever they want to their customer""!!! They said we do not have an option on water companies out here in Richmond hill and that they can do whatever they want and believe me, they do. They will not refund your water deposit of 150 no matter how good your payment history is, everytime you call they make up more excuses and are extreamly extreamly rude for no reason! I have talked to dozens of local people who cannot get their deposit back either and who have the same issues with them including 2 local attorneys in our area all with same complaint. This behavior cannot be accepted and I strongly in courage you to contact are local better business office to put this company to a stop.they have no right to treat there customers this way, we are the ones who keep them in business and give them jobs. They have also moved 3 times in the past year... what for? They are without a doubt the most inconsiderate, rude, shady and meanest people I have ever delt with in a business hands down.
Pros: none! except they are our only option for water
Cons: Very rude and nasty people no matter when you call, on any given day they are just nasty!!!
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