Lakeside Water Co.

I agree with the previous poster!! This company is ridiculous! I plan to petition all areas whom are forced to use this provider and educate those on how to file complaints regarding incorrect meter reading (Pay close attention to yours I recommend notating your own reading for the record). Only public knowledge and a village can bring this company into compliance! Illegal over charges, ungoverned penalties and erroneous fee are being charged to hard working individuals who have no choice but to PAY! If you neglect to fall short one dollar (seriously) on your bill, your service will be disrupted and $50 disconnect fee will apply along with a $10 late fee and get this???? ANOTHER $50 re-connect fee?? I would like to know who would approve such fees. No other utility service has been permitted to charge such outrageous fees!! GO FIGURE. For instance.... the water bill can be confusing to some with respect to when your bill is due, in black bold text it gives a full amount due date & amount, however you must read the (red) FINE PRINT.. Very misleading in my opinion!!!!! They even have the nerve to use biblical verses on the bills... for what? Redemption!! Be very aware Folks to the deceptions of this company!!! Pros: Thumbs down for sure! Cons: Thumbs up! more

I have been a customer with them for about 2 years now and every time I call for just a simple question I am treated very rudely and most often hung up on. I find it hard to believe that the handful of times I have called over the past 2 years that they their always just having a bad day. They have quoted ""they can do whatever they want to their customer""!!! They said we do not have an option on water companies out here in Richmond hill and that they can do whatever they want and believe me, they do. They will not refund your water deposit of 150 no matter how good your payment history is, everytime you call they make up more excuses and are extreamly extreamly rude for no reason! I have talked to dozens of local people who cannot get their deposit back either and who have the same issues with them including 2 local attorneys in our area all with same complaint. This behavior cannot be accepted and I strongly in courage you to contact are local better business office to put this company to a stop.they have no right to treat there customers this way, we are the ones who keep them in business and give them jobs. They have also moved 3 times in the past year... what for? They are without a doubt the most inconsiderate, rude, shady and meanest people I have ever delt with in a business hands down. Pros: none! except they are our only option for water Cons: Very rude and nasty people no matter when you call, on any given day they are just nasty!!! more