I bought new pontoon boat in April 2008. The running lights would cause the breaker to turn off the lights. Also, water came through the pontoon floor while riding. A phone call to my salesman promised to get it fixed. I towed it over an hour and 1/2 to get fixed with the promise it would be completed the day I brought it for repairs. I also purchased a trolling motor and fish finder for the boat to be installed. The service department (Al) told me no problem completing the work by days end. When I returned at 6 pm I was told that I would have to return the following day to get my boat. It was not ready. Not happy but what could I do, I left and returned the next day. At noon it was ready. (So I was told.) Took the boat back home and put it in water to find the running lights would not stay on and water continued to come through the floor. The trolling motor and finder worked fine. I phoned the salesman (John Love) back and he said he would have Al to call me. Three weeks later no call. So I called again. This time John connected me to Al. Al said he would find someone in my area to fix the boat since I spent two days on a one day job plus a one way hour and half ride and I didn?t want to do it again. Al said he would call me with the information of a place in my area to get it repaired. A month later no phone calls. I called Al. He was not in. Next day I called Al. He did not remember me or anything about me or the boat. My salesman (John was great help) was no longer with the company. Al told me the only way to get my boat fixed was to bring it back to them. He was not the nice person as he was when I was buying things. I have written StarCraft but I seem to get the same response or no response from them. I would not recommend this place to any of my friends.
Pros: Good price on new boat
Cons: The worst service department
more