My trash company gave my account over to Derby Disposal. Not knowing them and wanting to give them the benefit of doubt, I stayed with them. I paid my 3 month fees. In the first 6 weeks, they picked up my trash 2 times. I called multiple times every day every week and was promised my trash would be picked up only to be left 2 weeks or more in between pickups. I cancelled and went with a better company and requested a refund. They are refusing, charging me a full month even though I didn't get service for the month and are charging me a $25 cancellation fee even though it is their own fault I am cancelling. I have been fighting them for 2 months to get my money back since they did not hold up their end of the contract. When you call, very seldom do I get someone in the office, and there is no option to leave a message. I don't know how they are staying in business, they are worthless!
Cons: Good at taking your money, not delivering service and not good customer service either
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