i went to breeze this past spring and received a great color and cut. i was very impressed and decided to go back. i have multiple friends who also use this salon. this summer one of my friends who has been going here for over a year went to get her hair colored. she always wears it naturally and has the same woman do it. for some reason this time, her stylist decided to use her head as an experiment and just went totally crazy. she had black, brown, and platinum in 3 chunks across her head. when she started to cry her stylist said she could fix it, but not just then as she had another client waiting. my friend waited days to get her hair fixed, and when she did, she ended up getting 4 foils. needless to say, this did a whole lot of nothing. she then had to pay all over again to have a different salon fix this salons VERY serious mistake. everyone who has ever had a bad dye job knows how terrible it is, and breeze didn't seem to care at all. i wearily made my own appointment, but had a change in plans and ended up moving away from georgetown in between making the appointment and the appointment itself. i called once and got an answering machine, so decided to call back, or at least wait for the confirmation call which i was promised when i booked my appointment. no confirmation call was ever made, and i forgot to call back. today while looking at my bank statement, wondering why it was so low, i found a charge from $160 from breeze. this credit card was not given to them over the phone, it was used from the last time i was in the salon. this policy was not mentioned to me on the phone. while i understand certain salons have this policy, i felt it was used in a sneaky manner. my phone conversation with them promised a confirmation call and said nothing about a missed appointment fee (OF THE ENTIRE AMOUNT). so while you might end up with a good haircut, if you're one of the not so rare people who has to deal with the salon in another capacity, it's not worth it.
Pros: certain stylists are very talented
Cons: unpredictable results (with same stylist), terrible customer service, sneaky business practices
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