I have been trying to get my Sony tv fixed for the last 49 days on an extended warranty from Circuit City. They use Norman Electronics fpr their warranty work. After repeated calls to Circuit City and Sony Customer support/service, today Circuit City customer service told me that Norman's had ""authorized"" the ordering of the parts to effect repair. I have been told by Circuit City that my repair is scheduled for Tuesday the 26th of August if they receive the parts at Normans. The first call to Normans was on the 2nd of July. I would tell anyone and everyone to check with the store you purchase electronic equipment from and find out who does their warranty work. If it is Normans, buy your products elsewhere. I too echo what others have said in their reviews, they have no regard for the customer. I hope others will pass the word and save frustration.
Cons: Lack of customer service
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