Senvoy bought out our old favorite courier Pronto earlier this year. Pronto knew our name, our address and the 1 or 2 regular places we required for delivery....the phone calls were fast and deliveries were painless. Now, with Senvoy I get a different person answering the phone each time. Despite 5 deliveries/pick-ups from the same address downtown in the last 2 weeks, they still ask me for the address. One person said she didn't have it and only after I explained they had picked up from there 2 days ago did she find it. The service people are less than friendly, the delivery guys have trouble finding their way into office buildings downtown and each phone call takes WAY longer than it used to. GO INDEPENDENT and stay away from the corporate-like, impersonal and inefficient SENVOY,
Cons: inefficient and impersonal
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