I am from out of town and I was visiting Austin. I was unaware of how bad the traffic at 3:00pm on a Saturday was, and I was running really late! I couldn't find her number, but thankfully Tracy called to check on me. There was no way I was going to make my appointment and she was booked the rest of the day, but she was so nice and offered to stay past her final appointment just so I could get my waxing done. I am an aesthetician, and I know how frustrating that situation is, and I have seen other aestheticians treat clients poorly when this situation arises. Tracy, however, was so sweet and understanding and didn't make me feel bad at all! I will definitely continue driving down there to see her!!!
more