Alert Muffler & Brakes strives to give every customer honest and reliable service, so naturally we are concerned that this customer was disappointed with us. Our recollection of this job was that customer had already purchased the muffler and that it was installed according to the customer's specific instructions, not our own ideas about how it should be installed. Regarding the claim that we did unauthorized work on his catalytic converter, it is not our policy to perform any work on a vehicle without prior authorization. -- Dana Thurman, Owner, Alert Muffler & Brakes
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