I was impressed by their initial customer service, they were very good about finding dresses that fit my budget and my desires. But as I returned the next day a trunk show was in progress, and before I knew it I was trying on trunk show dresses that were well beyond my budget. I of course had no idea that it was way beyond my budget, considering they were so good about keeping me on budget the day before. They told me that the dress would be custom fit that no alterations would be necessary, and before I knew it I was purchasing a dress that was twice my price point. I felt in a way pressured and cornered into buying this dress, even though all the reps knew that was not my initial price range. As I returned for fittings, I soon realized that they had never taken my bust measurements. So 3 fittings later and at my expense... the dress was finally perfect. In addition to these issues I had with Anna's.. I also found that as soon as I had purchased the dress, their customer service went down a few notches.. as though they knew they already had my money so what was the need to impress. I was soooo disappointed. Please think twice before purchasing at Anna's Bridals.
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