Absolutely horrible experience in every way and still not resolved. We were promised by David( who is supposedly one of the owners), and I mean assured, that the fixture would be delivered within 10 business days. We were very clear that we needed it within that time frame and we would not purchase it without that assurance. That was 2 months ago. In the meantime, he is impossible to track down on the phone. When we came in the store to get a hold of him, the two nice "gentleman" always tell us is it will be another 2 weeks, maybe, but unconfirmed. Throughout all of this, not a single word of apology, but just smug arrogance. Incredibly rude all around. They do not care about anything other than getting you to pay. If something can take 2 months, then they should disclose that and not promise otherwise. And if it does happen, the least I expect is a phone call and an apology and an explanation. Then, they propose that we pick something else out - more than twice the price of the original fixture of course. At this point, we both decided to cancel the wall sconce and pendant- to my pleasant surprise we could not cancel the order due to the fact that these fixtures are custom. What a liar!! We have a hole in the wall and cannot settle up with our contractor as we wait for this ridiculous store to deliver what they promised so wholeheartedly 2 months ago. Special regards to David, the phantom salesman/ owner of plaza lighting
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