If I came here first, maybe I'd be heading into the weekend with a fresh cut and color (but after reading this - I'm not sure if I would even if I did get one foot in the door!). I made an appt last week to go in this week - I have never been there before. So 2 days before my appt - they call me to let me know that the person who they made my appt with isn't working that day. So I figured everyone makes mistakes - I'll call and reschedule. The woman I spoke with seemed like she had no idea what was going on, nor did she care. I figured I'd just reschedule - get past the front desk and everything would be fine! I rescheduled for the day after my original appt. I come home today to ANOTHER message from them telling me that the person they rescheduled my appt with wasn't working that day. Unreal! Do they use an appt. book there? They need some serious customer service training. Although I didn't make it in the door, I'm totally unimpressed.
Cons: Extremely unorganized and unprofessional
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