In follow-up to your response, I certainly DID pay for the rock chip repairs. And the dent on the hood--well there was no dent. I was also very understanding that I needed to bring my car back after the paint had cured. That wasn't the issue. My dissatisfaction came with having to return several times for various issues such as paint overspray, rebuffing, blending lines, just general sloppiness. Many times it had been returned dirty and grimy, to include the interior. I spent hours on it wiping grease and grime from the seats, steering wheel, dash, etc. \r
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Aside from this particular insurance claim, I also brought the car in for front end noise only to be told there was nothing wrong. Maybe my business was no longer welcome, as clearly there was something wrong with the car. The noise was very evident and why your mechanic couldn't hear them is beyond me. It turned out to be the stabilizer links and bushings diagnosed immediately at another shop. Yet another job well done, right? \r
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Pros: Convenience of appointment availability
Cons: Bad workmanship
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