The repairmen who came to our home were very nice. The quality of the work was pretty bad. We had numerous problems with the installation and we paid for the top of the line units. Working with the customer service rep was a nightmare. What ever happened to the customer is right and standing behind your work. Things as simple as returning phone calls and fixing mistakes did not happen. We bought the system believing ARS stood behind its work. The sales man was really good at convincing us we would be satisfied but we are not. I will never use this company again and would never refer anyone else to ARS.
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