Our air cond. went out on Monday, I called Hobson/comfort experts at 5:30pm. I was told tha someone would be out in 2-3 hours. At 9:55pm the tech. showed up and after looking at my unit said that my capacitor had gone out, but he did not have one on his truck. He called another tech that was in the area and I was told that he had the correct part and could be at my house in 15 min. An hour and 20 min. passed and I had the tech call the second tech back, who said that he had to stop and get gas and would be out in 15 min.??? At this point I expressed my dissapointment about being lied to. The part finally arrived and I was told that my unit was up and running, the time now was 11:50pm. and the temp. inside my home was at 92 degrees.\r
I paid 220.00 and the service tech. left. at 1:05am our house was still at 92 degrees, I went outside and our compressor was not working. I called Hobson back and was told that they could resend a tech out in the morning. I told them that this was not an option, and Mike, the person on call hung up on me twice. I finally got him to say that someone would be out within the hour. At this time, I dropped my family off at a hotel. The original service tech came back at 2:20am and proceeded to work on my unit. At around 3:00 am he came and told me that a wire had come loose on the capacitor that he installed and it was now working. Hobson's invoice says in bold letters ""FIXED RIGHT OR IT'S FREE"" I called back the next day and have recived a huge runaround, no one will return my calls, and when I ask to speak to a supervisor they are either not in, or on the other line.\r
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before you use these guys, check the Better Business Beureau, they have an unsatisfactory rating due to the large number of complaints against them.
Cons: LIES
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