I dropped off my clothes at 7:12 and was told that I could pick them up at 5:30. When I arrived at the store at 5:45 my clothes were not at the store and they said I would have to come back and get them at 6:30 or 7:00PM. When I went back the next day to pick up my clothing and asked the employee about my clothing not being ready at the time given, she said there clocks were wrong and it was her mistake and nothing could be done about it. I spoke to the manager who is also the OWNER, and she also said nothing could be done. When I went to put on a dress that I had taken to this cleaners the next day I realized the strap on the dress was completely broken off. I called the OWNER and let her know what had happened and she said she would need to look at the dress, I took it up there and when a whole day went on without hearing from the OWNER I called her the next morning and she said she was too busy to talk to me and hung up the phone. I called back and continued to get hung up on. The last time I called I had said that she kept hanging up on me and I just wanted to know what was going on with my dress and the OWNER started yelling at me saying that if I called one more time she would call the cops and I would have to get my dress in court. This is by far the worst customer service I have ever experienced. Please do not support this cleaners or their second location on Macaruther Blvd. ""Tuscan Dry Cleaners"".
Cons: Worst Customer Service, Only one Manager/Owner to talk to
more