I had a furnace repair, and they were expensive even though the part was on warranty. The Bryant Control unit had gone bad, and they had no parts in stock. Dispatcher unprofessional and did not apologize for not calling to schedule once part was in, putting off the repair for another day in 90+ degree heat. Moreover, the technician blamed our installation of a new thermostat on the problem, even though everything had worked for weeks after that was installed. Other professionals we checked with completely denied that possibility. It was like they were looking for a way to step around the warranty. We also live less than 10 miles from their Eagan site, and diagnosis for the problem (taking about 20 minutes) cost $99, and it was another $220 for the repair time, but the repair took just over a 1/2 hour! I wish I could make $320 an hour without a degree!\r
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Common courteseys were followed by the technician, like removing shoes before walking on the carpet, but overall it was a poor experience. I wouldn't recommend that anyone use this service unless you have a lot of time and money to waste.
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