I work down the street on 79th ST just west of Shuckers. I have been there quite a few times in the past few years & it was great place to eat .I haven't been there in a few months & after a long day of work my fiance, our granddaughter & I decided to eat there to pass some time before a long ride to home in Homestead. They used to have an excellent grouper sandwich, but not no more. They switch it with snapper. So I ordered the dolphin sandwich which was good. My fiance ordered the N.Y. Strip steak medium. It came out well done. The server was friendly & took the steak back & apologized said they were going to cook another. (OK ) Then like 15-20 min. go by & the server has come by a few times & said she didn't know why it was taking so long. By this time our granddaughter & I had finished eating, her veggies were cold & we were ready to leave. We told the server to forget the steak & take it off of the bill. The first manager comes out with the steak & says here it is & he couldn't take it off the bill & he apologized that there was nothing more he could do for us. We asked for another manager. He came out & pretty much blamed us for their mistake. I told he that it only takes 5 min. to cook a steak to medium. He told me I was wrong that it takes 15 min. After going back & forth with the 2nd manager he decided to take the steak off the bill. Both managers were quite rude & know nothing about CUSTOMER SERVICE. I never had any problems in Shuckers before, but will second guest my decidsion before eating there. It actually got so bad with the managers I asked for the owner's phone # & will be giving him a call. I hope he better mannered than his managers.
Pros: service, bay view, price is average for the food you get
Cons: managers are rude & need cust. service training, food takes to long
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