I tried calling on a Thursday about the possibility of getting a cake for Saturday. When I called, I said, ""I realize this is short notice, but I'm looking for a cake for Sat"". \r
[Dulce] ""That is short notice, but tell me what you were looking for"".\r
[Me] ""Anything really"".\r
[Dulce] ""Is it s special occasion?""\r
[Me] ""No, we just have some family around and I was looking for a nice dessert.""\r
[Dulce] ""Oh, then you should just have our gourmet cupcakes.""\r
[Me] ""well, OK, I guess I -""\r
[Dulce] ""Thank you, goodbye."" Click.\r
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So, they *might* be able to make me a cake on two days notice if I had a special occasion, but if I don't have a good reason or a specific cake requirement, then I am relegated to cupcakes without further discussion? They left me with the impression that not all customers are created equal -- and maybe that is reality, but it's not good business to leave your ""sub-standard"" customer feeling that way.\r
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By comparison, on friday (now, 1 day notice) I called Sweet 16th and had a similar conversation until the cupcake line, at which point the person from Sweet 16th took a moment to look if there were any options for a short notice cake. And, as luck would have it, they found a chocolate cake for me. And now, my business is their's to lose.
Cons: poor customer service
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