Frigidaire recommended this company to perform warranty service on our dishwasher. I called and the first appointment they had available was a week later, but so be it. On the day of the appointment, the technician showed up and decided without doing any diagnostic evaluation that the leak was caused by a defective gasket. He replaced the gasket, turned the machine on and decided it was fixed. Of course, actually waiting for the water to fill and then drain might have been helpful. When we ran the dishwasher, it naturally leaked again.\r
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I called them back within 3 hours of the repair man leaving and was told someone would return my call. Two days later, I still had not heard anything, so I called them again, and was told the same thing, again. Two days later, still not having heard back, I called yet again, and was told they would need to schedule another service call, and I could have my pick of days over a week later. When I asked for a supervisor, I was told I was speaking with one and this was all they could do. After pushing this very rude alleged supervisor, I was told that I was free to call any other repair company and then hung up on.\r
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If you are looking for poor service and even worse service, then these yahoos are perfect for you. But if you are looking to get your repair done properly and timely, look elsewhere...that is clearly too much for these folks to handle.
Cons: horrible customer service, poor workmanship
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