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Absolutely Horrendous Service - Review by citysearch c | First Aid Painting

First Aid Painting

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Absolutely Horrendous Service 7/17/2008

I cannot in good conscience recommend this company. I contracted with them to paint my house, and it was a total nightmare from start to finish. For starters, the owner told us that he personally supervised the work. We specifically asked this when he came to give an estimate because we are paying not only for the paint but for a well-manged project. However this was NOT the case. The only time I saw him after the estimate was for 10 minutes on the day the painters arrived, and he probably only made an appearance then because we had threatened to fire him!\r \r It went downhill from there. No one showed up when they were supposed to show up. We had reschedule after reschedule, and always for a variety of reasons, the only one with any merit being weather. Secondly, the job wasn't done according to specification. The pressure washers were supposed to use their own water, but they tapped my outside faucets and depleted my well. Finally, the owner/""supervisor"" seemed oblivious about everything. He would call and say he couldn't paint due to weather, but the fact was that he couldn't paint due to the pressure washing not being completed. He didn't know that until we told him, and his call came BEFORE the pressure washing had been completed. The nail in the coffin was that I asked to see the paint on the day they finally showed up, and he informed me that he was using a different type of paint but didn't have it with him. It still had to be purchased. So, add in last-minute paint substitutions without client consent, and you get one horrible experience.\r \r The estimate looked good, as did the letters from previous happy customers in the portfolio he presented. This proves that you can't always trust those things because people aren't going to give you references from unhappy clients. Don't be fooled by this. Avoid this company unless you want to pay a lot of money to supervise painting and pressure washing crews yourself. Pros: None come to mind Cons: Bad service, bad organization, bad everything more
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