After Sales Service...so we get the pictures, and they are best described as amateur for the most part. It took us 10 months to summon the will to go back to the studio to start the album design process. One positive is that our album designer, Nicole, was excellent. She had to deal with 2 very upset clients and did so in a very professional manner. She took a list of our complaints and relayed them back to BM management. There the after sales service has ended. We have basically been told that our wedding was a difficult wedding to shoot and that despite the lack of quality in pictures we can get a $50 credit in posting our pictures online for people to view (normal cost $1 per picture...go figure). Brett Matthews DO hold you hostage by not allowing you to own your own pictures. BM DO NOT deliver on their promises of quality photographs taken by professional photographers (one exception being Rachel...if it wasn't for her we would have NO pictures to make an album). BM DO NOT believe in the credo ""the customer is always right"" as I am finding out in my subsequent call w/ Chris...have the courage to stand up and admit your product is lousy when it is for once their in black and white (or colour). BM ARE EXTREMELY condescending in conversations with their clients post event. BM ARE NOT worth the money and ARE TOTALLY OVERRATED. Some of you couples out there will no doubt be lucky enough to have a wonderful experience, and more power to you. But just know this...it's hit-or-miss with this outfit as you can see fom the mixed bag of reviews. Do yourself a favour and think twice before you hand over your money to Brett Matthews. Don't have them cast a cloud over your wedding day as they did ours. It's your day...not Thomas the ""photographer""'s day.
Pros: getting fewer the more we deal with their after sales ""service""
Cons: Bad photos, Inept & unprofessional photographer, Atrocius after sales service
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