Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Brett Matthews Photography
|
|
Review by:
citysearch c.
|
|
Review content:
After Sales Service...so we get the pictures, and they are best described as amateur for the most part. It took us 10 months to summon the will to go back to the studio to start the album design process. One positive is that our album designer, Nicole, was excellent. She had to deal with 2 very upset clients and did so in a very professional manner. She took a list of our complaints and relayed them back to BM management. There the after sales service has ended. We have basically been told that our wedding was a difficult wedding to shoot and that despite the lack of quality in pictures we can get a $50 credit in posting our pictures online for people to view (normal cost $1 per picture...go figure). Brett Matthews DO hold you hostage by not allowing you to own your own pictures. BM DO NOT deliver on their promises of quality photographs taken by professional photographers (one exception being Rachel...if it wasn't for her we would have NO pictures to make an album). BM DO NOT believe in the credo ""the customer is always right"" as I am finding out in my subsequent call w/ Chris...have the courage to stand up and admit your product is lousy when it is for once their in black and white (or colour). BM ARE EXTREMELY condescending in conversations with their clients post event. BM ARE NOT worth the money and ARE TOTALLY OVERRATED. Some of you couples out there will no doubt be lucky enough to have a wonderful experience, and more power to you. But just know this...it's hit-or-miss with this outfit as you can see fom the mixed bag of reviews. Do yourself a favour and think twice before you hand over your money to Brett Matthews. Don't have them cast a cloud over your wedding day as they did ours. It's your day...not Thomas the ""photographer""'s day.
Pros: getting fewer the more we deal with their after sales ""service""
Cons: Bad photos, Inept & unprofessional photographer, Atrocius after sales service
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|