My condo unit bought our exercise equipment at Ben's Fitness. The pedal fell off one of the bikes and won't screw back in. So I called the number on the bike and spoke with someone who took all the info and said someone would call me back. No call. A week of two later I called back, gave them the info and was told they would call me back. No call. This went on a total of 5 times over 2 months. I finally got Ben, the owner last week. He apologized, I gave him all the info, he gave me the price for the service call and said he would call the next day with the price of the parts. I finally called this morining at 10 (6 days after) and Ben answered the phone. He said he was with a customer (undoubtedly they must have been waiting WAY longer than I had) and would call me back. I explained that I had to leave for the rest of the day but that instead I would stay and wait for his phone call. He agreed. At 1:30 I called back and was told he was gone for the day. After back and forth the gentleman on the phone said he could give me the est. - twice as much as what Ben had told me for the service call. So, not only will they not return your phone calls, treat you like dirt after you have purchased a machine (I'm assuming they treat you like gold while you are purchasing) but they will change prices on you indeterminately. Buyer beware- this is by far the worst customer service I have EVER received- and have never received a call back to apologize.
Pros: Maybe they are better when you are purchasing?
Cons: Don't call back and don't care. Also prices change depending on who you speak to.
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