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HORRIBLE customer service - Review by citysearch c | Scarlet Oak Tavern

Scarlet Oak Tavern

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HORRIBLE customer service 7/29/2008

I am experiencing a NIGHTMARE with this restaurant. I had lunch there with 3 other woman (4 total), they paid in cash, I used debit. The waitress charged my card the entire bill (supposed to be $38 she charged $127) even though I signed for only my portion. I've been on the phone with these people for WEEKS trying to get reimbursed. At first, they tried to tell me that when you split the bill between cash and debit they charge the debit the entire amount until it clears - this explanation doesn't even make sense. So you're waiting for the cash to clear? After two weeks I still have the full charge on my card. They have been inefficient, unprofessional, and I may have to contact lawyers to get my money back. DONT GO THERE! more
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