We have been members of USAA for 10 years. This week we have attempted to mail a check to our account. It is important that this check get into the account because it is a pay check that was cut to us in paper. My husband has worked for the company for two years and has had direct deposits into the account from the company for that length of time. He order envelopes from USAA Sat., which we still haven't received five days later...USAA is in San Antonio, we are in Houston. He called them Monday to let them know the circumstances. They told him to wait for the envelopes. We called them today, Thurs. The envelopes were finally mailed yesterday. The envelopes are just self addressed stamped envelopes...we could've requested an address and mailed it in ourselves on Monday if the representative had told my husband that! So, as it turns out we are to overnight the check to USAA and the manager said there will more than likely be a hold on the check. I asked her to wave the hold since they are familiar with the employer and since her employee on Monday didn't help matters any. She refused to make any promises. When I asked her what the hold policy is she refused to share that information with me, saying that it is secure information. I asked to speak with a manager and a phone number for one. She said that she couldn't give me that number and that someone would call me in 24-48 hours. So, how do we pay our bills...including a mortgage in the meantime? They don't care. I have never had to beg a bank to take my money before! This is ridiculous! Stay away from them if you can...we intend to withdrawal all of our accounts and go where our business is appreciated!
Cons: customer service poor, convenince poor, wait time unacceptable
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