I recently took my 2000 Roadstar in for a recall on the transmission. While it was in the shop I had a stage 3 kit installed. When I went to pick up my bike it was filthy, covered in oil, greasy hand prints all over it and oil dripping from the frame and a dent in my gas tank. I had another appointment so I had to leave, was told to just ride it. So the next morning I called and talked to Mark in service and told him my disappointment and that the moter was making alot of noise ( valve tapping, ect) he said I needed to bring it back in 500 miles for reajustment and oil change after breakin. I wasn't told that the day before I was told to just drive it. So I took it back in after about 575 miles and reminded him of the problems. After a week I called and was told they tried to contact me and it was finished. After arriving to pick it up and paying the bill, they couldn't find it, come to find out it was still in the shop being worked on. So I went out of town for a week and picked it up when I got back (still filthy and never washed). Engine still makes noise (was told thats how it is with the stage 3 kit), throttle sticks ( told nothing they could do about it ( brand new carb and intake), run rich and backfires thru carb, still have dent in tank, 2 days later riding to work the bolt backed out of the alt/starter drive gear because it was never torqued properly. So after $2500 worth of work I now have the worst sounding and running Roadstar that I know of. Thanks Purcells I wouldn't recommend you to work on a Tricycle. Also I wrote this same letter to Purcells and still haven't heard a word from them. If you want to waste your money go there otherwise find a place that will honor their work.
Cons: No customer satisfaction what so ever.
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