They ignored a patient request to utilize the laboratory services required by the insurance company. They did send it to that lab, but then passed on the lab bill with a huge markup instead of having the lab bill the insurance company as required. This resulted in extra expense to me that would not have been required if they honored the request. When I asked the office manager about it, she actually laughed at me and said that she really did not care if it cost extra because that was their office policy.
Cons: They ignore your insurance requirements and it will cost extra
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