I've owned alot of bikes and have dealt with alot of dealers and I can truly say that my experience at Capitol BMW in Raleigh NC was and continues to be the best. Yes, yes the bikes are great however; the people are what make a difference.... All the employees at the shop which I have dealt with are professional, kind and always helpful; Jon Ross is with out exception several cuts above any service manager I've ever dealt with. He truly cares about the issue and is ALWAYS willing to help. Doug, Bob and the others (sorry I can't remember all their names) are extremely customer focused, knowledgeable and have always made my visits to the shop pleasant. \r
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I know everyone's experience is different but at Capital I can't imagine anyone getting bad service. \r
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Oh yeah and by the way I don't work at the shop. I am a customer who gives credit where credit is due. I ran across the negative review on the CitySearch site and felt inclined to respond. To the folks at Capitol....My continued thanks for your service...\r
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Signed....\r
Speed Triple Guy....:-) \r
Pros: See Write up...
Cons: Non experieced Yet
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