I was rudely interupted while working out by a guy who somewhat conned me into signing up for personal training. After charging my credit card $599, I was told I have 3 days to cancel, which I did. The sheet I was giving said I would receive my refund within 30 days and OF COURSE, I have not been refunded. I emailed the very VAGUE contact information given on the website and FINALLY after sending 3 emails got a response telling me they had no record of me signing up for personal training, just a record of my current gym membership and that I would need to contact the corporate office without giving any contact information to do so. I responded with sending the lady my credit card statement showing that I had been charged by Pro Fitness Downtown Cary NC. Again, after three more days, she finally responded telling me that they do not need my credit card information, they did not charge my credit card, and there is nothing more they can do. GEEE THANKS LADY! I personally plan on contacting the highest of the highest and making sure they understand my annoyment and frustration!!!
Pros: decent student discount
Cons: not helpful, give you the run around, slack
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